About the Client
Meet Marcin Osowski, also known as Osa. 😉 Marcin has been working as a dietitian for a long time — over 10 years! While his background is in clinical and pediatric nutrition, he’s been gradually shifting his focus toward working with young athletes from a variety of sports, including football, ski jumping, swimming, ice hockey and handball. He supports his clients both online and in person at his office in Katowice.
Outside of his private practice, Marcin is also university lecturer and author or co-author of numerous peer-reviewed publications in scientific journals.
Client challenges
Marcin faced a number of challenges with his previous software. One of the major issues was frequent technical problems, which had a serious impact on his work efficiency. System bugs occurred so often that they disrupted his daily tasks — causing frustration and unnecessary stress.
Another major difficulty was limited and unresponsive customer support. Despite many attempts to get help, Marcin had to wait long time for replies, which were often unhelpful. This left him with the feeling that his concerns weren’t being taken seriously.
He also noticed lack of development in the software. While the platform initially showed promise, it failed to keep up with growing expectations of users and rapidly changing trends in the industry. That stagnation ultimately made the tool no longer fit for purpose.
To make matters worse, Marcin was disappointed with what he saw as a lack of proper mobile app — one that could help his clients adopt better eating habits. Version that was available felt unfinished, lacked essential features and wasn’t user-friendly. In today’s world, where tech plays a crucial role in most areas of life, that was a significant drawback.
What finally convinced Marcin to test new solution was recommendation from trusted industry colleague — and that’s how he became part of the alloweat community.
Results achieved
Since switching to alloweat, quality of Marcin’s services has improved dramatically — something his clients are noticing and appreciating. One of the key factors behind this transformation is mobile app, which offers innovative features that make the experience more enjoyable and intuitive for clients. As a result, client engagement has increased significantly.
Another game-changer for Marcin has been the Monitoring module, which allows him to track and analyze his clients’ progress in real time. This inspired him to create a new service, where he gives clients regular feedback based on data flowing directly from the app into the module.
Marcin also values ability to create rotational meal plans in alloweat — especially useful feature when working with young athletes. This functionality lets him tailor each athlete’s diet to the ever-changing demands of their training schedules. His clients now can’t imagine working without the option to switch between different day types within the app.
Client’s biggest win
Marcin’s biggest success with alloweat has been implementation of the client monitoring system, which not only allows him to track progress, but more importantly, enables effective education. It helps his clients learn how to compose meals on their own in any situation. As a result, they become more independent and aware, which leads to better long-term outcomes.
Using alloweat has also saved Marcin a significant amount of time — he now dedicates just one day a week to client work, whereas previously, it used to take at least twice as much time.
In the Client’s words
Working with alloweat allowed me to turn writing meal plans into a process of educating the patient. Thanks to the Monitoring module, I’m able to assess long-term progress in building proper eating habits over time. Plans themselves are created much faster, and I can also attach educational materials to them, which further support the patient in the process of change. But the biggest advantage of the program for a specialist is that everything is in one place — from the calendar to the chat with the patient. Everything works intuitively and thanks to that I can quickly find my way around all the program’s features.
